Amazon’s ‘Just Walk Out’ tech relied on low-paid Indian workers, not AI: Report
Amazon’s ‘Just Walk Out’ technology in Amazon Fresh stores relied on manual human labour, it was reported. The company introduced the system in 2018 using which people would enter a store, grab what they wanted to buy and leave without checking out as they would get receipts afterwards.
The Information reported that even though Amazon claimed that it used a host of cameras and sensors around the store to track what customers grabbed, hundreds of Indian workers were used by the company to track customers instead of relying completely on AI and technology.
Amazon said that the Just Walk Out tech will now be replaced by smart carts which will allow customers to skip checkout line. Customers will also see their spending in real time. Amazon spokesperson Carly Golden said the company heard from customers who enjoy skipping the checkout line but also wanted to view their receipts and savings. Smart carts will give customers these benefits as well as the convenience of skipping checkout line, the spokesperson said.
